Terms and Conditions

Please read these terms and conditions carefully as they apply to the services provided for your website by Viva Web Solutions.

  1. Viva Web Solutions reserves the right to refuse projects that contain or promote illegal, offensive, or inappropriate content, including adult material, content that promotes hatred, or any material that infringes copyright or violates laws.
  2. Although Viva Web Solutions aims to commence work promptly, certain projects may require longer lead times. Clients will be informed of any delays before the project agreement is confirmed.
  3. All materials (text, images, etc.) supplied by the client remain the client’s property. The client assumes responsibility for ensuring all provided content complies with copyright regulations.
  4. All original content created by Viva Web Solutions, including HTML, graphics, and text, remains the intellectual property of Viva Web Solutions. Clients may acquire copyright rights through a separate agreement and fee.
  5. Domains registered on behalf of clients by Viva Web Solutions are owned by Viva Web Solutions. Ownership transfer can be arranged upon an agreed payment.
  6. We ensure compatibility with major browsers (Chrome, Firefox, Safari, and Edge) but cannot guarantee compatibility with all versions, particularly those released after development completion.
  7. Viva Web Solutions does not guarantee search engine indexing or rankings as part of website promotion efforts.
  8. Upon project completion, the final invoice is issued. After payment, the website is deployed on the main server. Failure to remit payment within seven days may result in a delay in site publication.
  9. If the client delays content provision required to complete the project, Viva Web Solutions reserves the right to cancel the project and apply relevant fees.
  10. Payments are due within seven days of project completion via bank transfer, cheque, or PayPal (subject to a 5% fee for PayPal transactions).
  11. Monthly hosting packages include web and email hosting. Additional design or development services are billed separately at an hourly rate.
  12. Fees are due at the start of each month by standing order. Service suspension or termination may occur if payments are not timely.
  13. Clients may cancel hosting services with 30 days' notice. Prepaid fees are non-refundable. If transferring to another provider, a transfer fee may apply.
  14. Occasional server updates may require minor website adjustments. Viva Web Solutions is not liable for temporary downtime or server issues.
  15. Clients are responsible for maintaining backups of their websites. Viva Web Solutions performs periodic server backups but cannot guarantee complete data recovery.
  16. Clients exceeding agreed bandwidth may incur additional charges. Viva Web Solutions will notify clients when approaching usage limits.
  17. Prices are subject to change. Existing projects are not affected by future price adjustments, but new projects may reflect the current rates.
  18. A secure SSL certificate is required to protect data exchanged between your website and users. Viva Web Solutions provides free SSL certificates.